Help / FAQ

1. What is the delivery time?

Delivery to the UK and Ireland takes about 5-7 working days. 

2. Can the delivery come faster than the standard delivery time?

Yes, but it involves additional costs that need to be added to the price of the mannequin. For details, please contact our customer service department.

3. Why does it cost so much for transportation?

The transportation cost includes the guarantee of delivery without damage. In addition, the price of transportation depends on the dimensions of the store mannequin. The transportation of an abnormal mannequin costs more than the transportation of a standard-sized mannequin.

4. Why is the delivery time to England so long?

The mannequin is shipped from the central warehouse in Poland. The long delivery time (5-7 working days) is due to the need to go through the customs procedure. We take all customs fees and formalities on ourselves. We deliver the mannequin to your door.

5. Where do we manufacture our mannequins?

We manufacture our mannequins in Poland and Asia. We produce most of our display mannequins in China due to cost optimization. Making a full-figure mannequin is very time-consuming and requires many hours of manual work - all elements must fit together perfectly. In Poland, we produce so-called made-to-measure designs, as well as smaller products such as hand and head displays and underwear mannequins.

6. What are the terms of reservation?

You can book a mannequin either by paying a down payment, which is 30% of the price of the mannequin, or by signing a long-term cooperation agreement with us.

7. What is the waiting time for a mannequin that is not available on the website?

It ranges from 2 to 16 weeks. The waiting time will be shorter if the mannequin is in production at our factory. For details, please contact our customer service department.

8 What is the warranty?

The warranty period is 24 months.

9. Does it offer rental of mannequins?

As a rule, we do not rent mannequins. However, we have a special pool of display mannequins that we rent to our regular customers. For details, contact our customer service department.

10. Is it possible to order a mannequin according to your own design?

Yes, but the minimum number of mannequins in an order is 20 pieces. The cost of a prototype of a new design for the production of full-figure mannequins is about 3500 GBP. The lead time for such a prototype is min. 4 weeks.

11. Is it possible to order a mannequin in any color?

The standard colors of display mannequins in our store are white (RAL9003), light gray (RAL 7037) and dark gray (RAL 7043). We also offer the service of painting the mannequin in any color of your choice, but the minimum value of such an order is 1500 GBP net.

12. Is it possible to change the color of the fabric in a mannequin trimmed with fabric?

Yes, on special request we can produce the mannequin in any hem or replace the hem at a specialized tailor. Such a service involves an additional fee and an extended lead time.

13. What will I find in the box with the full-figure mannequin?

You will find a base with a rod and parts of the mannequin tightly wrapped with special foam to minimize the risk of injuries, scratches and scrapes.

14. Do we sell the base and other mannequin parts alone?

Yes. However, we sell them only to our regular customers. We encourage you to establish permanent cooperation with us.

15. What are the dimensions of the bases?

We have two standard types of bases. Metal bases, square, are 38 cm long and wide, 4 mm thick, weight is 4.5 kg. Glass bases are round, have a diameter of 42 cm, thickness of 1 cm, weight is 2.2 kg. We also have bases with other non-standard dimensions. For details, please contact our customer service.

16. When ordering the torso, will I get the stand as a set?

No. Matching the appropriate stand to the torso is your choice. They are ordered separately.

17. Do we have adjustable stands in mannequin torsos?

No. However, the height of the mannequin can be adjusted, deeper or shallower by seating its bar screwed to the base.

18. Can the legs/torso/hands from one model be interchanged with parts of another model?

No. The arms and legs cannot be combined with any mannequin torso, as the parts will not fit together. The parts of each mannequin are a tight fit within the same model.

19. How much does a full-figure mannequin weigh?

The average store mannequin weighs between 10 and 12 kg. We also offer special weight-reduced mannequins and torsos that weigh about 7 kg. A significant part of the weight of a carton with a mannequin, is taken up by the weight of the base and packaging. A carton with a dummy weighs from 15 to 20 kg.

20. How to assemble a full body dummy?

Start by unpacking all the elements from the cardboard box, but be sure not to mix up the elements of different models. Move on to the base and screw the rod. Next, settle the dummy's legs on the rod. Fit the mannequin's torso to the legs, and then screw on the hands and arms. You can find a short video with step-by-step instructions for assembling the dummy on our YouTube channel.

21. What to do , if the leg does not want to enter? It does not twist ?

The clothing mannequin should be handled extremely carefully. When fitting the parts of the dummy together, do not "fight" with the fastenings. Do not push or twist the fasteners by force, as this risks permanent damage to the mannequin. Attach the individual parts to each other with sensitivity, turning the fastenings slightly to the right and left until the mechanism is activated and the part in question (leg, hands, arms) is attached to the torso.

If this does not help, loosen the screws in the fastenings with an ampoule wrench or screwdriver. If, in turn, even this doesn't help, apply a little liquid soap, oil or grease to the lower part of the mount (be careful not to stain the surface of the dummy). Then try again to connect the dummy parts together. If the above methods fail, contact our customer service department.

22. What to do , if there is a problem with the assembly of the body? Doesn't it turn?

As with the leg and other limbs, screw the body to the dummy's legs carefully and sensitively. If the body and legs of the dummy still fail to connect, loosen the screw in the mount with an ampoule wrench or screwdriver. If there are still problems, apply a little soap, oil or grease to the bottom of the mount. If all these methods fail, contact our customer service department.